Thursday, 26 January 2023 04:12

Generali Indonesia Pays Total Claims of IDR 903.7 Billion in 2022

PT Asuransi Jiwa Generali Indonesia (Generali Indonesia) continues to prove its commitment to carrying out the value of Deliver on the Promise through the payment of claims. Throughout 2022, Generali Indonesia has fulfilled commitment payments on more than 326 thousand claims with a total value of IDR 903.7 billion. Of the total value of Generali Indonesia's claims, although overall the value of claims has decreased by 13%, health claims have increased by 62%, and likewise, the number of payments for critical illness claims has increased by 78% compared to the same period in the previous year. This health trend at Generali Indonesia is in line with the trend of increasing industrial health claims in the third quarter of 2022. Even though the Implementation of Restricting Community Activities (PPKM) was officially not enforced and the number of cases of COVID-19 infection has tended to decrease, health risks and critical illness still need to be watched out for and anticipated.


Launching the results of the World Health Assembly data, 73% of deaths in Indonesia are caused by this group of diseases such as hypertension, heart disease, diabetes, stroke, and cancer. The existing trends in claims and health trends show the fact that people still really need life and health insurance to protect themselves and their families from vulnerable financial risks. The publication of Generali Indonesia's claim figures throughout 2022 was carried out today, Wednesday, 25 January, and was carried out by Generali Indonesia's management, represented by Jutany Japit, Director & Chief Operation Officer, together with Sastradinata, Chief Agency Officer, and Netty Chan, Corporate Solutions Group Head.


Millions said that the payment of claims throughout 2022 is clear evidence that Generali Indonesia is a lifetime partner who always accompanies customers in various conditions, especially during difficult situations. "Understanding the ever-changing needs and increasing convenience for customers, we continue to innovate in various aspects, including the variety of health insurance benefits as well as services and claims, where we continue to optimize technology while paying attention to the human touch for customers," he explained Wednesday (25 January 2023). In addition to helping customers face current challenges, the innovations presented by Generali Indonesia are also designed to anticipate future challenges. End-to-end, we have presented the customer journey digitally, from policy submission and policy issuance to post-purchase service processes such as claims and transactions. The innovations that have been presented include the iPropose application, which makes it easier for customers to easily consult with marketers and submit policy applications.


After becoming a customer, the services of policyholders are also made easier by the Gen iClick application, which can be used to access information, make transactions, submit claims online, and even provide access to telemedicine health and online drug redemption, among various other features. Generali Indonesia's customer service is also open 24 hours a day through the virtual assistant Jane on the website www.generali.co.id and the WhatsApp number 0858-1315-0037. Generali Indonesia also continues to focus on reaching various customer segments through its multi-channel distribution, namely agency channels, direct channels by presenting online insurance, and partnership distribution, all three of which focus on comprehensive protection for individual customers. "In addition, Generali Indonesia also has health services for company employees or group insurance with comprehensive and complete protection, such as outpatient care, hospitalization, life protection, accidents, glasses and dental care, pregnancy, vaccinations, and medical check-ups, to fund preparation for retirement," he said.
Through the Gen iClick customer application, all insurance participants can easily access various protection information, make online claims, get information on the nearest hospital, and enjoy telemedicine and online pharmacy features. Not only that, the hospital discharge feature is faster, and VIP Concierge Services are also available for companies that wish to provide protection for their employees through Generali's Corporate Solution channel.

Source: https://www.idxchannel.com/banking/generali-indonesia-bayarkan-total-klaim-rp9037-miliar-di-2022

 

 

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